Refund policy


The website has been developed and is operated by
Babylon Sciences SA
Avenue de Lavaux 77,
1009, Pully, Vaud
Furthermore, the following general terms and conditions of sale apply exclusively in their version valid at the time of placing the order (hereinafter "GTC"). We do not recognize any deviating conditions from you. You have the option of saving or printing these terms and conditions. You are solely responsible for saving and printing this document.
We reserve the right to add to, change or delete these terms and conditions at any time.


Our return/replacement policy can be found here and is an integral part of these terms and conditions.


Transport damage must be reported within 48 hours after receipt of the goods, after which time the claim for free replacement will lapse.


In the event of non-receipt of the goods, we will send you a replacement product provided that you have explicitly informed us of this in writing. You have one month to report the non-receipt of your order.


To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review it and process it for a refund. The money will be refunded to you in the original payment method you used when you made the purchase, unless otherwise requested.


We shall not have failed in our contractual obligations to the extent that performance is impeded, delayed or prevented by an act of God or force majeure. Force Majeure shall mean any act or circumstance that is irresistible, external to Babylon Sciences SA, unforeseeable, unavoidable, beyond our control and which cannot be controlled by Babylon Sciences SA despite all reasonable efforts.
In case of force majeure, we will inform you within 5 days of the date on which we become aware of it. The two parties will then meet within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the terms of the agreement.


The general conditions are written in French. In case of contradiction, the French version is authoritative.
If you have any questions or comments, please do not hesitate to contact us.
Tel: +41 21 588 1717
(Monday to Friday: 9 am to 6 pm)