Help / FAQS

If you have a question, please consult our list of frequently asked questions before asking for help.

Orders & delivery

How can I return my order?

If you wish to return your order, please completethe returns form that came with the package. Be sure to include all the information requested on the form, such as order number and reason for return. Once you've completed the form, carefully close the package and attach the shipping label that was also included in the package. Place the package in an appropriate shipping box and be sure to drop it off at the post office or a courier service as soon as possible. If you have any questions about the returns process, please do not hesitate to contact our customer service team for assistance. We hope you're completely satisfied with your purchase, but if not, we're here to help.

All orders can be returned within 30 days.

Once we have received the returned order, the refund will be processed within 14 working days.

Are there any delivery charges?

For orders under €59, a delivery charge of €5.70 will be applied. All orders over €59 will be delivered free of charge.

Can I still change my order?

If you wish to change your order, please send us an email to hello@sahara.com. We will see what is still possible.

How can I track my order?

As soon as your order has been shipped, we will send you a tracking code by e-mail. This will enable you to track your order. Please bear in mind that it can take up to 48 hours before tracking is available.

Can't track your parcel after 48 hours? Please send us an email at hello@sahara.com and we will contact the delivery company.

Account information

Do I need to create an account?

No, you don't have to create an account. However, we strongly recommend that you create one in order to benefit from the various advantages it offers. For example, you'll be able to access your account easily the next time you visit, and you'll also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you can make the most of our services and save time in the future.

How can I change my account password?

If you've forgotten your password, don't worry. You can easily reset it by clicking on the 'forgot password' link. Once you've clicked on the link, you'll receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.