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Refund policy


The website was developed by Babylon Sciences SA (rue de Genève, 1004 Lausanne, Switzerland) and is operated by

Babylon Groupe Europe SAS
75 avenue Gabriel Péri
38400, Saint Martin d'Heres, France
(does not receive at this address)

On the other hand, the following general terms and conditions apply exclusively in the version valid at the time of placing the order (hereinafter referred to as "GTC"). We do not recognize any deviating terms and conditions on your part. You have the option of saving or printing these terms and conditions. You are solely responsible for saving and printing this document.
We reserve the right to add to, change or delete these terms and conditions at any time.


Our return/replacement policy can be found here and is an integral part of these terms and conditions.


Transport damage must be reported within 48 hours after receipt of the goods, after which time the claim for free replacement will lapse.


In the event of non-receipt of the goods, we will send you a replacement product provided that you have explicitly informed us of this in writing. You have one month to report the non-receipt of your order.


To be eligible for a refund, we must have received the returned product within 30 calendar days of your purchase. The product must be in the same condition in which you received it. If the returned product is received after 30 calendar days, you will not be eligible for a refund.
After receiving your item, our team will review it and process it for a refund. The money will be refunded to you in the original payment method you used when you made the purchase, unless otherwise requested.


We shall not have failed in our contractual obligations insofar as the execution is hindered, delayed or prevented by a fortuitous event or force majeure. A fortuitous event or force majeure shall be considered to be any fact or circumstance that is irresistible, external to Babylon Groupe Europe SAS, unforeseeable, unavoidable, independent of our will and which cannot be controlled by the latter, despite all reasonable efforts.
In case of force majeure, we will inform you within 5 days of the date on which we become aware of it. The two parties will then meet within 10 days, unless this is impossible due to force majeure, to examine the impact of the event and agree on the terms of the agreement.


The general conditions are written in French. In case of contradiction, the French version is authoritative.
If you have any questions or comments, please do not hesitate to contact us.
Tel: +33 (0)9 75 18 06 68
(Monday to Friday: 9 am to 6 pm)